I joined the School of Policy Studies in 2006 after completing my Ph.D. in Industrial/Organizational Psychology at The Pennsylvania State University. My main research interests focus on the issue of entitlement in the workplace and the experience of employees who feel worthy of rewards they might not objectively deserve. Related to these interests, I am engaged in work to understand how attitudes of illegitimate deservingness develop, the stability of such attitudes over time, as well as their consequences for both individuals and organizations. In addition to my work on employee entitlement, I have also conducted research to understand the experience of employees who must manage their emotions as part of their work role. Of particular interest are those situations in which employees engage in emotional deviance by showing feelings that are inconsistent with role expectations (e.g., service with a scowl).