This Guide covers all of the essential steps and issues associated with costing, including collecting and analyzing information about compensation and benefits. Costing Collective Agreement…
Thomas Courchene is the author or editor of numerous books and has published hundreds of academic papers on a wide range of Canadian public policy…
This is a collection of papers that provide unique insights in the field of industrial relations. Building More Effective Labour-Management Relationships combines valuable insights into…
Excessive entitlement is a pervasive and pernicious social issue, one that has considerable significance for human resource management. Despite its implications for work settings, relatively…
Many companies work hard to ensure that service representatives are friendly when interacting with customers. Friendliness, however, is not always enough; customers must believe that…
To align personal feelings with socially defined display rules, individuals often turn to one of two self-presentation strategies: surface or deep acting. Leaders could be…
I joined the School of Policy Studies in 2006 after completing my Ph.D. in Industrial/Organizational Psychology at The Pennsylvania State University. My main research interests…